Designed for Furniture Retail
Built Specifically for the
Furniture Showroom Floor
100+ Retailers
8+ Integrations
Industry Specific Tools
90-Day Trial Offer
PERQ CRM gives your sales floor one place to track every lead, every appointment, and every conversation, so no customer falls through the cracks.
All the Tools Your Team Needs for Success
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Centralize Your Furniture Lead Data
• Store all lead data with detailed consumer history
• Access your furniture leads from any device
• Assign leads to your team so no sales opportunity gets missed
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Enter Lead Data Directly Into the CRM
Reporting Dashboard for more detailed information
Historical timeline of customer information captured
Identify which leads are in automation
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![Appointment Calendar]()
Manage Customer Appointments
• View all customer appointments in one location under the calendar view of the sales dashboard
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Communicate with Leads & Customers
Communicate with home furnishings customers how they prefer to be contacted with text and email capabilities
Increase engagement by personalizing communication with each lead using custom email templates
Log all communications with customers, helping your furniture sales team with future outreach
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Utilize the CRM Mobile App
Manage your leads on the floor the same way you would an in-store customer through our mobile app
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Track and Measure Sales Team Activity
Create custom reports that support your home furnishings sales process
Understand what opportunities are available over specific time frames with pipeline reports
Analyze how your sales staff is performing by viewing sales staff activity in the CRM
PERQ's built-in Sketching Tool lets your team sketch a customer's space directly in the system, whether that means hand-drawing the layout or dropping in standard furniture objects. It's a faster, more visual way to map out a room together and move the sale forward.
Give Customers a Room They Can See Themselves in
Customer information is captured in the same interface, so your team isn't entering it twice.
Frequently used layouts can be saved as templates for quick reuse, and multiple tabs let a rep sketch several rooms within a single session.
Every sketch is tied to both the up and the customer record, so it's easy to find.
You can view and edit any of a customer's sketches directly from their contact record.
On the Sales Dashboard, reps can see their ups and how many sketches they completed. Managers get the same view across their whole team, with reporting that shows how sketching is contributing to team performance.
How it Works
Leverage customizable workflows in the Sales Up List, making it easy for your team to handle ups, be-backs, phone pops, stacking and more.
Track employees through the furniture retail software Down List. Timestamps give you visibility of who’s on break, out on delivery, in the warehouse, etc.
Manage shifts better through Next Shift. Scheduling the starting position of salespeople is easy and allows them to move onto the up-list in the order your team arrived.
Send your sales team push notifications, alerting them of their position throughout the day.
Give your sales team the ability to see unattended customers in your home furnishings store. Your sales team can spot and help customers who aren’t being assisted.
Easily Manage Your Team With Up List
Trusted by 100+ Furniture Retailers
PERQ CRM's automated Workflows send out emails and SMS messages automatically to help your team stay connected with all customers.
Workflows are designed by Admin users to enable specific branding and verbiage to meet your sales team's needs. The workflow can be initiated by a salesperson directly or through integrations with other platforms.
PERQ will track open rates for emails and response rates for SMS message to ensure they are working and providing value.
The messages in the workflow can come directly from the salesperson that’s working with the customer.
When a customer responds to one of the messages, the sales person is notified immediately so they are able to connect in a timely manner.
Optimize Your Sales Processes with PERQ CRM’s Workflows
Manage Your Reviews Directly in the CRM
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Google Reviews
When a customer submits a Google review about your store, you and your team would be able to read and respond to reviews directly in the CRM. Reviews are able to be attached to a contact's record for your sales team to review. PERQ CRM is also able pull in all your previous reviews that were submitted about your store.
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Net Promoter Scores (NPS)
NPS is a simple question of rating whether or not someone would recommend your store on a scale of 0-10. This is a great way to receive easy internal tracking of customer sentiment and track it over time. Giving you more visibility into how your store is consistently improving and how customers feel about your business.
PERQ CRM Integrations