One Digital Solution for
All Lead Management, Lead Follow-Up & Customer Communication
PERQ Convert’s CRM provides furniture retailers with one easy-to-use solution for all lead management, lead follow-up, and customer communication. Our solution has been engineered specifically for the furniture retail industry, giving teams the tools they need without the things they don’t. Reporting in the CRM provides retailers with the insights they need for success. Our Sales Up List helps managers run their sales teams more efficiently.
All the Tools You Need to Organize Yourself and Your Team
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Centralize Your Furniture Lead Data
Store all lead data with detailed consumer history.
Access your furniture leads from any device
Assign leads to your team so no sales opportunity gets missed
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Automated Lead Nurture and Follow-Up
Personalized SMS messaging and email communication based on consumer information.
Constant call to action that drives prospects to respond.
Removes the need to prospect/nurture from the sales team.
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Enter Lead Data Directly Into the CRM
Reporting Dashboard for more detailed information
Historical timeline of customer information captured
Identify which leads are in automation
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Track and Measure Sales Team Activity
Create custom reports that support your home furnishings sales process
Understand what opportunities are available over specific time frames with pipeline reports
Analyze how your sales staff is performing by viewing sales staff activity in the CRM
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Utilize the CRM Mobile App
Manage your leads on the floor the same way you would an in-store customer through our mobile app
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Communicate with Leads & Customers
Communicate with home furnishings customers how they prefer to be contacted with text and email capabilities
Increase engagement by personalizing communication with each lead using custom email templates
Log all communications with customers, helping your furniture sales team with future outreach
Leverage customizable workflows in the Sales Up List, making it easy for your team to handle ups, be-backs, phone pops, stacking and more.
Track employees through the furniture retail software Down List. Timestamps give you visibility of who’s on break, out on delivery, in the warehouse, etc.
Manage shifts better through Next Shift. Scheduling the starting position of salespeople is easy and allows them to move onto the up-list in the order your team arrived.
Send your sales team push notifications, alerting them of their position throughout the day.
Give your sales team the ability to see unattended customers in your home furnishings store. Your sales team can spot and help customers who aren’t being assisted.
Easily Manage Your Team With Our Sales Up List
PERQ CRM Integrations
HEAR WHAT OUR CUSTOMERS HAVE TO SAY
“The CRM feature is probably my favorite feature. Having an easy-to-use CRM that keeps our prospective customer data organized and at all of our fingertips has allowed seamless transition between multiple locations and multiple salespeople. It allows us to see who is working with a client, what they are working on, the follow-up plan, and when and how actions are taken throughout the process.”
-Brian Ward, President of Babette’s Furniture & Home
Catch up on Our Home Furnishings Blog
Digital Revolution: Transforming Furniture Retail
Streamlining Success: The Crucial Role of a CRM in Furniture Retail
How PERQ Convert’s CRM Helps Improve Communication with Furniture Shoppers